How to order

STEP1 Select a product
Please choose your favorite product from the top page or product list page.

STEP2 Add to Cart
Once you have decided on the product, select the quantity and press the "ADD TO CART" button. If you want to continue shopping, you can resume shopping without pressing any button. If you are finished shopping, click "CHECK OUT". You can also go directly to the purchase screen by clicking the "BUY IT NOW" button on the product page.

STEP 3 Confirm your order details
Please make sure the items are in your shopping cart correctly.
If you are a registered member, please enter your ID and password.

STEP 4: Select payment and delivery method
Please fill in the necessary information on the order screen according to the "Order Flow".
Once your order is complete, you will automatically receive an order confirmation email.

*If you do not receive an order confirmation email, your order may not have been placed correctly. We apologize for the inconvenience, but please contact us via the "Contact Us" screen on the website.

STEP 5 Shipping the product
Once payment is complete, we will ship the item. Please wait a little while for the item to arrive.

*We may ship from a store that has stock. In that case, the shipping source may be our directly managed store. Please note.

Payment

[Order amount] = Product price + consumption tax + shipping fee + payment fee

*Please check the fees for each payment method in advance.

Cash on delivery

This is a method where you pay when you receive the product.
The item will be delivered by Sagawa Express, so please pay the delivery fee to the delivery person.
We apologize for the inconvenience, but please note that the cash on delivery fee will be borne by the customer.

Cash on delivery fee (tax included)
Less than 10,000 yen: 330 yen
10,000 yen or more - less than 30,000 yen 440 yen
30,000 yen or more - less than 100,000 yen 660 yen
100,000 yen or more - less than 300,000 yen: 1,100 yen

Card payment

The following credit cards are accepted:

VISA
master
AMEX

*All card fees will be borne by our company.
*Card numbers are encrypted and transmitted via SSL.

About Shipping

Sagawa Express Japan Post Yamato Post

*Customers cannot choose the delivery company.

We will check the stock and ship as soon as the product is available. As we use the stock from the store, it may take some time before the product is shipped. Generally, the product will be delivered within 3 to 11 days after the order is placed. If you have any requests such as a specific delivery date, please write it down when placing the order. Please note that if there are overlapping holidays, the shipping company may not be open and it may take longer to arrive.

Shipping fee list
Less than 5,000 yen (excluding tax): 660 yen
5000 yen to 10000 yen (excluding tax) 330 yen
10,000 yen (excluding tax) or more. Free

*Additional shipping charges will apply for remote islands and some areas.

About consumption tax

We will charge the product price plus consumption tax (10%).

Returns Policy

Please contact us within 7 days of receiving the product.
When you receive the product, please immediately check for any damage.
We take every precaution to ensure the quality of our products, but if the product you receive is damaged, dirty, or incorrect, please contact us by email or phone within 7 days of receiving the product.
We will immediately refund or exchange the item. (In this case, the shipping fee will be borne by our store.)
If the product cannot be repaired or replaced, we will refund the amount you paid after you return the product.
In the case of returns or exchanges due to customer reasons, such as size exchange, shipping costs will be borne by the customer.
Please note that we cannot accept returns or exchanges in the following cases:

- If more than 7 days have passed since the product arrived - If it is a hygienic item such as swimwear or socks - If the product tag has been lost - If the product has been used (including washing it) - If you return the product directly without contacting us

If you wish to return an item, please check the above, pack the item carefully to avoid damage, and send it to the return address below.